Operations Agent - Back Office

• Client Support: Provide VIP concierge and travel services, from booking luxury experiences to special gifts.

• Request Management: Oversee premium and call center requests, ensuring quick and effective solutions.

• Client Communication: Maintain proactive, clear communication with clients.

• Email & Call Management: Direct incoming communication to the appropriate teams.

• CRM & Data Management: Keep client data and service history up to date in the CRM system.

• Team Support: Assist other teams during busy times or holidays.

• Vendor & Partner Relations: Build strong partnerships to deliver high-quality services.

• Research & Solutions: Find top solutions for unique client needs.

• Ideally some experience in operations, concierge, travel industry or customer service in a luxury setting.

• Excellent communication skills.

• Fluent in English (spoken and written). Additional languages are a plus.

• Tech-savvy, ideally with experience in CRM systems and operational tools.

• Ability to juggle multiple tasks while maintaining exceptional service quality.

• Flexible and available to work weekends, holidays, and outside regular hours to support our global clientele.

Ready to elevate your career in luxury service? Apply now to join a team that values excellence and dedication.

At Insignia Group of Companies, we’re not just looking for an Operations Agent; we’re looking for someone with the ambition and drive to grow. This role offers the chance to evolve into a Personal Assistant position, where you’ll have the opportunity to work closely with HNWI and UHNWI, providing elite, personalized support.

As you thrive in this dynamic position, you’ll develop the skills and experience needed to take on more responsibility, expand your client relationships, and provide high-end, bespoke assistance—an exciting path for anyone eager to advance in luxury service.

This is a rotating shift position, and the successful candidate will be required to work weekends and holidays as part of the shift schedule. Flexibility and availability to work outside regular business hours are essential to ensure seamless service for our global clientele.