IT Specialist

About Insinet

Insignia Group’s technology company, Insinet, is seeking a skilled and proactive IT Specialist to join its team in Hanoi, Vietnam.

Insinet was established to provide Insignia Group with in-house technology solutions, fintech platforms, digital products, IT infrastructure and digital services, reducing reliance on external vendors while supporting innovation, operational efficiency and scalability.

The company supports technology requirements across Insignia Group’s international operations, including financial services, lifestyle management and digital platforms.

Role Overview

The IT Specialist will be responsible for supporting, maintaining and improving the Group’s technology infrastructure, systems, applications and digital platforms.

The role requires a technically proficient, hands-on individual capable of troubleshooting complex IT issues, supporting software and infrastructure projects, coordinating with external technology providers and ensuring reliable, secure and efficient technology operations across the Group.

Working closely with Insinet’s technical team and relevant departments across Insignia Group, the IT Specialist will contribute to the development and implementation of technology solutions, including fintech platforms, automation and emerging digital technologies.

Key Responsibilities

1. IT Infrastructure & Systems Management

·       Support, maintain and troubleshoot the Group’s IT infrastructure, including servers, networks, cloud environments, workstations and business applications.

·       Monitor system performance, availability and reliability, identifying and resolving technical issues proactively.

·       Assist with the configuration, deployment and maintenance of hardware, software and network solutions.

·       Support cloud-based infrastructure and services, including Microsoft Azure, AWS or equivalent platforms.

·       Maintain system documentation, configurations and technical procedures.

·       Support backup, disaster recovery and business continuity arrangements.

2. Software, Platforms & Technical Support

·       Provide technical support for internal applications, digital products, websites and fintech platforms.

·       Assist with software implementation, system integration, testing and troubleshooting.

·       Work with development teams and external vendors to identify and resolve application issues.

·       Support APIs, databases and integrations between internal and third-party platforms.

·       Participate in technical testing, system upgrades and deployment of new digital solutions.

·       Identify opportunities to improve system functionality, stability and user experience.

3. Cybersecurity & Data Protection

·       Support the implementation and maintenance of cybersecurity controls, access management and system security protocols.

·       Monitor and escalate potential security vulnerabilities, incidents and system risks.

·       Assist with security updates, patch management, endpoint protection and vulnerability remediation.

·       Support data protection, secure information handling and relevant compliance requirements.

·       Coordinate with the Group’s cybersecurity and compliance teams to maintain appropriate security standards, particularly for financial services platforms.

4. IT Projects & Digital Transformation

·       Participate in technology initiatives across Insignia Group and its subsidiaries, including VCFC and other digital platforms.

·       Support the technical implementation of new systems, platforms and digital services.

·       Coordinate with internal stakeholders and external technology providers to ensure effective project execution.

·       Assist with system migrations, integrations, upgrades and process improvements.

·       Explore and support practical applications of AI, automation and emerging technologies to improve operational efficiency.

·       Track assigned technical tasks, document progress and escalate potential delays or risks.

5. IT Support & Vendor Coordination

·       Provide technical assistance and troubleshooting support to employees and departments across the Group’s international offices.

·       Manage and resolve IT service requests in a timely and professional manner.

·       Coordinate with technology vendors, software providers and external IT consultants.

·       Assist with evaluating technical solutions, vendor proposals and software requirements.

·       Maintain inventories of IT equipment, software licenses, subscriptions and related technology assets.

·       Prepare technical documentation, user guides and basic training materials where required.

·       Bachelor’s degree in Information Technology, Computer Science, Software Engineering or a related discipline.

·       3–5 years of relevant hands-on IT experience, preferably within a technology company, fintech business or international corporate environment.

·       Strong technical understanding of IT infrastructure, networks, operating systems and cloud services.

·       Experience with Microsoft 365, Azure, AWS or similar enterprise technology environments.

·       Working knowledge of software applications, APIs, databases and system integrations.

·       Good understanding of cybersecurity principles, access controls, data protection and IT security practices.

·       Ability to troubleshoot technical issues independently and implement practical solutions.

·       Familiarity with software development processes, testing and deployment would be advantageous.

·       Exposure to fintech, digital banking, payment systems or financial technology platforms would be an advantage.

·       Interest in AI, automation and emerging technologies.

·       Strong organizational skills with the ability to manage multiple technical tasks and priorities.

·       Effective communication skills and the ability to work with both technical and non-technical stakeholders.

·       Fluent professional English, both written and spoken, is required.

·       Ability to work independently while collaborating with international teams across different locations and time zones.

Key Competencies

·       Strong technical problem-solving and analytical capabilities.

·       Hands-on, practical approach to technology implementation and troubleshooting.

·       High level of accountability, reliability and attention to detail.

·       Ability to prioritize technical issues based on business impact.

·       Proactive approach to identifying system improvements and operational efficiencies.

·       Adaptability in a fast-paced, international technology environment.

·       Commitment to information security, confidentiality and service quality.

What We Offer

·       Opportunity to join the technology division of an international group of companies.

·       Exposure to fintech, financial services, digital platforms and innovative technology projects.

·       Collaboration with international teams across Europe, the Middle East and Asia.

·       Opportunity to contribute to the development of in-house technology capabilities and new digital solutions.

·       Professional growth within a business focused on technology, innovation and international expansion.